Real humans, Australian timezone. Whether you're a homeowner, a plumber on the network, or an insurer-side reviewer evaluating the apps, we'll get back to you fast.
Open Settings → [the app] → Notifications on your iPhone and confirm Allow Notifications is on, along with Sounds and Banners. If notifications are enabled and you still aren't receiving them, sign out and back into the app — this re-registers your device with our push backend. If the issue continues, email us with your account email and the device model.
Sensors are designed to connect via your home Wi-Fi during a guided setup flow inside the app. Make sure your phone is on the 2.4 GHz Wi-Fi band (not the 5 GHz one — most home routers broadcast both with the same name) for the duration of pairing. If pairing fails, restart the app and try the on-screen retry flow, which keeps the sensor's pairing Wi-Fi available for instant retry.
On the sign-in screen, tap Forgot password? and enter the email address you signed up with. You'll receive a six-digit confirmation code by email; enter it together with a new password to reset. Codes expire after a few minutes — request a fresh one if needed. If the reset email doesn't arrive, check your spam folder, then email us if it still isn't there.
The Tradie app only surfaces jobs assigned to you by our dispatch backend (or by your insurer's job-management system once we're connected to them). If you've just signed up and haven't been assigned to a service area or insurer yet, you won't see jobs. Email us to confirm your service area and we'll route work to you as it comes in.
You can request account deletion at any time by emailing privacy@aquasentinel.pro from your account email. We will remove your personal data within 30 days, retaining only the minimum information required to comply with insurance and tax obligations (anonymised where possible). See the Privacy Policy for the full retention schedule.
Welcome — thanks for the review. For demo account credentials, test data, and a guided walk-through of the alert flow without needing a physical leak sensor, please refer to the App Review Information attached to this build in App Store Connect. If anything is unclear, email support@kingpinx.pro directly and we'll respond same-business-day.
Kingpin X stores all customer data in Australia (AWS Sydney). We never sell personal data and only share what an insurer or plumber needs to respond to a leak. Full detail — including opt-outs for SMS and push, your right to access or correct data, and our breach-response process — is in our Privacy Policy.
Kingpin X is the Australian technology and response network behind emergency make-safes and same-day causation reports. It is one parent company over four products:
KingpinX Tradie was previously called AquaSentinel Tradie. Same app, same team, same login — AquaSentinel is now one product inside Kingpin X rather than the name over the door.
Find out more about the network at kingpinx.pro.