Make-safe on site, a same-day causation report, and the tradies who get there. Built by a registered builder, a licensed plumber and a software engineer — one team, on the tools and behind them.
Make-safe jobs come to your phone with the price already on them. Accept the ones that suit your day. We invoice the insurer, not you — and you're paid on our terms, not theirs.
Seventy-five years between us on the other side of this problem — Michael under the sink, Brad rebuilding the house, Chris building the systems. We watched a 3am burst pipe pass from call centre to subcontractor to claims administrator until the facts were gone. The trade knew what happened. The insurer found out a week later.
So we built it. KingpinX makes the property safe, writes the causation report on site the same day, and runs the tradie network and the platform that get someone there — one owner for every step, nationally.
Licensed plumber. Two decades on the tools and in business across residential and commercial books — and every common failure mode that comes with them.
Twenty-five years in residential construction. Ran insurer panel repairs — including Suncorp property repair panel work from 2015–2021 — rebuilding hundreds of Australian homes.
Executive Director of an engineering firm. Thirty years across telecommunications, education and grid-scale renewables. Hands-on with the iOS apps, the AWS backend and Mesh itself.
Kingpin ER is our trade network — local tradies we engage directly, not work farmed out to the lowest bidder. Every tradie is vetted, insured and licence-checked before a single job goes to them.
Burst pipes drive the volume. Storm ingress, structural make-safe and damaged services are covered too.
The tradie who attended writes the ZDR™ on site — photos, timeline, findings, costings and a full audit trail — then reviews it and signs it before they leave. It reaches the insurer the same day.
Nothing is written up afterwards. There is no "we'll get the report to you next week".
The facts
3 Sep 2026 at 4:30 pm
Braided flexi hose to the kitchen mixer failed at the crimped collar. Braid corroded through; consistent with age. No compliance marking on the collar.
Yes
Kitchen floor and base cabinetry; water ran into the hallway and wicked about 300 mm up the adjoining lounge wall.
Mains isolated at 4:41 pm, eleven minutes after arrival. Failed hose removed and capped, standing water extracted, kickboards removed to vent the cabinet void, fans left running.
Restoration / drying
What is ZDR, and why it's different.
The single closeout document for an emergency attendance — cause, extent, evidence, timeline, scope and cost, in one file against one claim reference.
It isn't written after the fact. The tradie who stood in the room writes it there and signs it, so what you read is what they saw — not what someone remembered on Friday.
An email. Claim-referenced, insurer-ready, with the photos and audit trail attached. No portal to log into, no export, no integration project.
Reserves are set on information you don't have yet. Get the facts on day zero and reserves release earlier, scope disputes shrink, and time-to-resolution drops.
A job arrives by email from an insurer, a builder or a homeowner. The technology does the heavy lifting — it reads the job, pins the address and flags anything missing. Then a person on our team checks it and approves it before it goes anywhere. Only then does it reach the nearest vetted tradies, with the price on it. First to accept attends.
The dispatch console.
Every live job and every trade on one board — who's closest, who's accepted, who's on site, moving on the map as their phones report in. And the team isn't only our own tradies: any verified trade can take a job from an SMS and a web link, with nothing to install.
What the coordinator sees
Go deeper on Mesh →Storms make the news. Leaks make the loss ratio.
Escape of liquid is the biggest non-catastrophe claim line in every Australian home book. Every event caught early is one that never reaches the loss ratio — and the effect compounds as more of the book runs on the network.
Where it sits today: Mesh, ER and ZDR™ are live and taking real jobs. AquaSentinel is built and staged to launch once that foundation is proven at scale — the next stage of the same network, not a new system to integrate.
A 42 mm adhesive-mount sensor under the sink — five-year battery, two-minute install. When it trips, the job enters the same way an insurer email does: checked by a person, then out to the nearest trade. More work, from the same network.
Emergency make-safe jobs, sent to your phone with the price already on them. Accept the ones that work for you. The app does the paperwork.
No bidding. No lead fees. No invoice chasing.
On the job card before you accept. No quoting against three other blokes.
We do. KingpinX bills the insurer — you never raise the invoice.
On our terms, not the insurer's 30 days. No chasing, no statements.
Your radius, set by you. Jobs only ever come from inside it.
Tell us which one you are and it goes to the right person — usually the same day.